SeaLink Support
Common setup, billing, safety, and integration questions in one place. Check the answers first, then move to human support if needed.
First key, first request, and model choice.
Sign up, copy the default API Key from your dashboard, then run the cURL command from Quickstart in your terminal. A clean setup usually works in under 5 minutes.
If unsure: claude-opus-5-5 for code, claude-opus-5-5 for SEA-language chat, and qwen3.8-omni-flash for high-volume simple tasks. You can also browse models by scenario.
Yes. Eligible new accounts may receive $0.20 in Playground trial credit. If card verification is available, an eligible card approved by SeaLink can bring total trial credit up to $1.00. Each issued grant expires 30 days after issue; Dashboard → Billing shows the current promotional balance and next expiry date.
Top-ups, checkout, and billing records.
Pay-as-you-go and Enterprise plans receive monthly Singapore billing records. Custom headers and tax IDs are supported where applicable.
Top up through secure checkout, with payments processed through Airwallex. Available payment methods are shown on the checkout page, and SeaLink keeps billing records in USD.
Refunds are not supported.
Key rotation, budgets, and request limits.
Go to Dashboard -> Keys -> Rotate. SeaLink issues a new key immediately and revokes the old one, which returns 401 on the next request.
Yes. Each key can have a monthly budget. Once it reaches the cap, that key returns 402 until the next cycle or until you raise the limit.
The default is 60 RPM per account. Pay-as-you-go starts at 300 RPM. Enterprise limits can be customized; contact support if you need more.
Reliability, privacy, and data residency.
No. You call SeaLink with SeaLink keys, so your personal model account status does not affect SeaLink service. Current availability is shown on /status.
No. SeaLink logs only metadata such as model, token counts, latency, and status. Request and response bodies are not persisted.
Singapore by default. Enterprise clients can discuss dedicated residency requirements during onboarding.
Cursor, Claude Code, and OpenAI-compatible features.
Yes. SeaLink is OpenAI-compatible. See the Cursor integration guide; we provide a one-click config download.
Yes, for models listed in the Claude Code compatibility guide. Configure the Anthropic-compatible endpoint, then test with a short request before using it on a real project.
All supported with OpenAI-standard syntax. See /docs/function-calling, /docs/vision, and /docs/caching.
Human support
Include your account email, issue details, and screenshots. We reply within 24h on weekdays.
