Last updated: 2026-05-11
Agreement scope: This page describes SeaLink's service-level framework for contracted customers. Availability targets, measurement, exclusions, and remedies apply only when written into an order form or master services agreement.
Self-serve accounts do not include a fixed uptime commitment. Contracted accounts may define a monthly availability target for SeaLink API endpoints (https://api.sealink.io) in the order form.
SeaLink measures service state using internal request logs, health probes, and /status availability signals. Third-party monitoring or monthly reports for contracted customers should be specified in the order form.
| Account type | Remedy |
|---|---|
| Self-serve | No automatic service credits |
| Contracted accounts | As defined in the order form or master services agreement |
Unless a contract says otherwise, SeaLink does not promise automatic SLA-credit calculation or issuance. Token cost, upstream provider outages, and customer configuration issues are generally excluded from service credits.
If your contract includes service credits, email contact@sealink.io with the affected time window, request IDs, and account details. SeaLink will review under the contracted measurement terms.
When a contract defines service credits, those credits are generally the customer's sole remedy for service-level misses; liability limits are governed by the master services agreement.
